Complaints and service

  • Complaints procedure
  1. Contact us by phone / email or authorized service
  2. Deliver the device to the address of an authorized service center
  3. Service analysis (up to 3 working days)
  4. Troubleshoot or replace the device

Important: Please attach the invoice and complete equipment when making a complaint.

  • Service center
  • Business Hours: 8:00 AM – 4:00 PM (Mon–Fri) / 9:00 AM – 3:00 PM
  • Address: Čitluk
  • Email service: [email protected]
  • Payment methods
  • Warranty conditions
  • Void warranty for physical damage
  • Free service during the warranty period
  • Return of goods
  • Return period: 7 days from purchase
  • Deliver the goods in the original packaging
  • Refund within 3 business days
  • Data protection
  • All service data is encrypted
  • Rigorous compliance with GDPR regulations
  • Data access only to authorized personnel